Family Partner - Youth Mobile Crisis Intervention (CBHC)

Pittsfield, MA

Saturday - Sunday, 8 AM to 8 PM and Monday - Friday, 4 PM to 8 PM. 

General Description

Provide ongoing crisis stabilization services and support to families / caregivers in navigating the behavioral health crisis response system. Accompany YMCI clinicians during crisis evaluations and provide one-on-one support to parents/caregivers of the youth. Support brief interventions that address behavior and safety.  The Family Partner will work collaboratively with YMCI clinicians, the family, community, school and other providers as part of a team.  

Essential Job Functions

  • Accompany YMCI  clinicians during crisis evaluations in a variety of settings (including but not limited to, client homes, schools, other community based locations, and emergency departments) 
  • Promote productive partnership between parents/caregivers and professionals 
  • Provide information, support and advocacy to parents/caregivers
  • Help the family navigate through the support service system
  • Help the family understand all possible options and make informed decisions
  • Provide brief interventions for crisis management, behavior management and safety issues

 Direct Care:

  • Coordinate and collaborate with providers throughout the assessment process, intervention and disposition planning.
  • Assist the caregiver in meeting the needs of the youth by performing one or more of the following;  educating, supporting, coaching, modeling and/or guiding the caregiver
  • Develop and maintain policies and procedures relating to all components of consumer peer support services
  • Deliver services in a variety of settings including but not limited to home, school and other community based locations.


  • Complete all paperwork in a timely manner
  • Participate in all relevant staff meetings, supervision and required trainings
  • Update supervisor on collateral contacts on a regular basis
  • Complete all tasks assigned which impact the organized function of the program

Other Responsibilities

  • Provide atmosphere conducive to enhancing mental health and recovery in keeping with human rights of youth and families
  • Report any incident regarding accidents, injuries and unusual events to program director
  • Flexibly respond to program scheduling needs of the parent/caregiver and youth
  • Provide transportation when necessary to facilitate treatment plan


  • Experience as a caregiver of a youth with special needs, preferably a youth with mental health needs required (experience as a foster parent or adoptive parent is desirable)  
  • Experience in navigating any of the child and family-serving systems and teaching family members who are involved with the child and family serving systems
  • A high school diploma or GED.


  • Excellent oral and presentation skills
  • Proficient knowledge of computers
  • Knowledge of community resources

Other Requirements

  • Able to respond to program scheduling needs on a flexible basis
  • Support and maintain the principles and policies of The Brien Center
  • Maintain ethical and professional standards
  • Represent the agency in a professional manner in all community and caregiver contacts
  • Demonstrate commitment to the agency’s mission and community mental health principles
  • Valid US driver’s license
  • Use of personally insured automobile
  • Driver’s License check (RMV)
  • Criminal Offender Record Information check (CORI)
  • Meets all credentialing requirements

Working Conditions

  • Works in office; temperature regulated
  • Outreach to home and other community locations

Physical Conditions

  • Manual and visual dexterity; correctable
  • Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions