Client Services Support - Adult Outpatient Services

Pittsfield, MA

Weekdays, 1st Shift!

General Description

This position provides clerical and medical record support for the CSA/Outpatient and Substance Abuse Services and assists with back-up reception and patient scheduling.

Essential Job Functions

  • Provide general reception functions such as greeting guests, and registering of clients, gathering referral data from sources and assignments of cases of referrals to clinicians
  • Address billing and insurance issues with clients who check in for appointments i.e.- requesting co-payments, sliding scale fee payments, MassHealth eligibility verification, address and billing information changes, and obtaining registration information for new and re-entering Brien Center clients
  • File, and manage medical record support such as filing, chart assembly, maintenance, chart location, retrieval and release of information
  • Schedule psychiatric medication/evaluation appointments and track psychiatric referral date when appropriate
  • Distributes Representative Payee checks and keeping all necessary records as required (CBFS)
  • Answer phone and transfer calls to appropriate programs and personnel
  • Enter Sal Activity Logs on a daily basis
  • Provide general clerical support including but not limited to: typing, photocopying, and mail distribution
  • Provide general office support functions including but non limited to: overseeing waiting room activities, maintaining waiting room area and furnishings, order office/maintenance supplies and maintaining janitorial supply closet

Other Responsibilities

  • Other duties as assigned by Office Manager relating to general operation of the program


  • 1-2 years of prior reception or customer service at the key-holder or supervisory level OR 2-3 years centralized customer service experience required
  • High school diploma or GED required
  • Office management certification or course-work in related programs preferred
  • Prior experience in medical record principles and practice preferred
  • Bilingual preferred