Direct Care Specialist or Therapeutic Mentor - Therapeutic Day Service

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  1. Education

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Equal Opportunity Employment

The Brien Center is committed to a policy of nondiscrimination and equal opportunity employment for all employees and qualified applicants without regard to race, color, religion, creed, national origin, sex, sexual orientation, genetic information, military service, age, ancestry or disability.

No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. I understand that it is the policy of this organization not to refuse to hire or otherwise discriminate against a qualified individual with a disability because of that persons need for a reasonable accommodation as required by the ADA. Those applicants requiring a reasonable accommodation to the application and/or interview process should notify Human Resources as soon as possible.

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I understand that any misrepresentation or material omission made by me on this application will be just cause for cancellation of this application or immediate termination of employment if I am employed, whenever it may be discovered.

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I also understand that if I am employed, I will be required to provide satisfactory proof of identity and legal work authorization within three days of being hired. Failure to submit such proof within the required time shall result in immediate termination of employment.

I also understand that my employment is contingent upon my passing of a Criminal History Background Check (CORI) and Department of Motor Vehicle Check (DMV) upon my written consent and verification of references. I also understand that the agency may conduct CORI and DMV checks during the course of my employment upon my written consent.

I also understand that I will follow all rules and policies of the Brien Center and my failure to follow the agency’s rules and policies will subject me to termination.

I understand that the Brien Center may change hours, shifts, schedules, rules and policies based upon the best interests of the agency’s ability to operate and conduct business, in accordance with the Collective Bargaining Unit, if applicable.

I also understand this it is unlawful in Massachusetts for employers to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject or criminal penalties and civil liability.

I understand that my application must be completed in full (see resume is unacceptable), submitted for a specific position, signed by myself and submitted to Human Resources.

I have read and fully understand the foregoing, and I seek employment under these conditions.

You must agree to the disclosure statement provided in order for us to accept your application.

You will receive confirmation after we have received your application.

**Therapeutic Mentors require a Bachelor's Degree which determines a higher wage**

Essential Job Functions

Direct Care Specialists for the South Forty Program provide invaluable one-on-one and group coaching, guidance, and reinforcement of adaptive, developmentally appropriate social, emotional, and communication skills for youth, ranging from 3 to 21 years of age.  Options for Youth Programs are funded by a combination of state [DCF and DMH] as well as third-party contracts. While these contracts have slight variations in program implementation and credentialing requirements, they share similar core skills, abilities, and scopes of practice. Below are the common elements that are the foundation of all direct care work within the Options for Youth programs.

I. Direct Care:

  • Provide case management of assigned youth, including understanding and operationalizing the various program specifications entailed in each of the assigned clients’ service contracts.
  • Coordinate and collaborate with clinicians and other providers regarding treatment plan and strategies for intervention, in accordance with assigned clients’ service contracts.
  • Provide outreach to child/family/collateral contacts throughout child/adolescent’s network, including family, guardians, school, court, CBHI providers, DCF, DMH and other community agencies.
  • Participate in program planning, preparation and coverage of day treatment program, a structured group environment using recreational/group therapy interventions (South Forty and Options for Youth staff)
  • Supervise youth in Day Treatment after school programs and in other community sites, as specified in clients’ treatment/service plans.
  • Support clients in maintaining treatment at the Brien Center and other relevant agencies as stated in clients’ treatment plans.
  • Implement direct interventions, as specified by clients’ treatment plans and provider contracts.
  • Model receptivity to feedback and learning opportunities for clients, families and provider systems.  
  • Consistently convey authenticity, hopefulness, dignity, and respect for clients and families.
  • Document and regularly communicate careful and objective observations regarding client’s emotional and behavior status; progress in reaching goals, and client’s/family’s receptivity to interventions.

II. Administrative Duties:

  • Complete all paperwork in a timely manner according to state-contracted and/or funder-contracted deadlines in accordance with various program specifications entailed in each of the assigned clients’ service contracts.
  • Participate in all relevant staff meetings, group and individual supervisions and other required trainings.
  • Effectively and independently manage all aspects of the case management role, including scheduling client appointments and collateral contacts at the frequency that is outlined in the staff manual—according to funders’ contractual specifications. 
  • Appropriate and active utilization of emails and other forms of technology, as demonstrated by giving and receiving work-related information regarding appointments, work assignments, and case collaboration. 
  • Active accountability for time management through direct communication and scheduling documentation requirements specified by program supervisors.
  • Consistent fulfillment of funder-mandated service delivery specifications regarding the frequency and intensity of direct client interactions.
  • Timely provision of updates to supervisors regarding collateral contacts; factors impacting authorization of services; expected discharges; and other service delivery factors.
  • Complete all assigned tasks that impact the organized function of the program.

Other Responsibilities

  • Provide an atmosphere conducive to enhancing mental health and recovery in keeping with human rights consumers.
  • Represent the agency in a professional manner at all times
  • Report any incident (s) regarding accidents, injuries and unusual events to program supervisor and other relevant designees.
  • Flexibly respond to program scheduling needs and assist other programs when assigned.
  • Provide transportation when necessary to facilitate treatment plan.
  • Participate in program-mandated trainings.


  • Bachelors degree in a human services field, as stipulated in the CBHI-approved listing of human service degrees that meet MassHealth MCE credentialing criteria AND at least one year of experience in working with children/adolescents


  • An Associates or High School/Equivalent degree in a human services field, as stipulated in the CBHI-approved listing of human service degrees that meet MassHealth MCE credentialing criteria, AND at least two years of relevant experience in  working with children/adolescents.


  • Knowledge of community resources
  • Strong computer skills

Other Requirements

  • Able to respond to program and client-specific scheduling needs on a flexible basis
  • Support and maintain the principles and policies of the Brien Center
  • Maintain ethical and professional standards
  • Represent the agency in a professional manner in all community contacts
  • Demonstrate commitment to the Agency’s mission and community mental health principles
  • Possess a valid drivers license and ability to pass Driver’s License check
  • Successfully pass Criminal Offense Record Inquiry (CORI)
  • First Aid/CPR certified (Offered upon hire)
  • Possess a working, reliable vehicle for transportation of self and/or youth
Location: Full time in Pittsfield, MA
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