Assistant Program Director of Clinical Quality Assurance

Pittsfield, MA

General Description

The Assistant Program Director for ACCS Quality Assurance, in coordination with the Program Directors, must provide clinical team support, assessments, determine treatment planning and continually ensure individual’s safety through support and teaching.  This management level position involves intra and inter agency staff, staff guidance to all LPHA’s and administrative duties as assigned for other teams.

Essential Job Functions

Administrative Responsibilities:

  • Received all referrals from DMH, complete the screener, gathering all of the required intake paperwork and needed releases.
  • Provide training to clinical staff and direct care as needed
  • Review all ACCS charts to meet the requirements of Rehab Options
  • Represent agency at intra-agency meetings (DMH, BMC, BH CP ,Pathways, etc.) when indicated
  • Ensure compliance with licensing regulations through chart, eHana and MAP audits.
  • Coordinate all Rehab Option  reviews with DMH
  • Review all outcome reporting and develop plans to address areas of concern
  • Complete ACCS documentation as required.
  • Provide clinical trainings including Evidenced Based models, to ACCS Teams,  LPHA’s when indicated
  • Provide case consultation to ACCS teams when needed
  • Participate in relevant staff meetings and treatment team meetings when needed
  • Participate in regularly scheduled supervision
  • Oversee the update and tracking of all intakes, movements, Roger’s Orders, Protocols and Risk Plans
  • Coordinate HCR-20 assessments as required by DMH
  • Participate in all required DMH/Agency trainings
  • Complete all required trainings
  • Serve on interagency committees
  • Provide orientation to students and volunteers when needed
  • Other duties as assigned by supervisor
  • Develop divisional and program improvement plans
  • Complete all of the DMH applications
  • Work with the Program Nurse to ensure overall MAP compliance


  • MA Licensed in LICSW, LMHC, or LCSW required
  • Previous supervisory experience preferred
  • Experience in case coordination
  • Demonstrated ability to write clear and concise reports incorporating observations of individual’s behavior
  • Ability to pass a Criminal Background Check (CORI) and Driver Background Check (DMV)


  • Excellent oral & presentation skills
  • Leadership talent and the ability to delegate effectively
  • Knowledge of community resources
  • Proficient computer skills in using web based e-mail and ability to data enter information into spreadsheets and word processing document
  • Commitment to the agency’s mission, values and recovery
  • Extensive knowledge of agencies policies and procedures
  • Leadership skills required delegating responsibilities to other employees and overseeing assignments
  • Ability to make independent decisions
  • Ability to assess individual’s  functioning; develop crisis and risk management plans
  • Clinical understanding of psychodynamics and psychopathology
  • Knowledge of program licensing requirements and skills to maintain those standards
  • Ability to coordinate community supports to a team of individuals with varying intensity of needs
  • Ability to provide supervision and training to staff
  • Ability to review and audit charts
  • Respond to all chart review deficiencies