Clinical Care Coordinator

Apply for this Position

Application Form     (* indicates required field)

Please attach the following files

Please upload either a word or PDF version of your cover letter for this position.
Please upload either a word or PDF version of your current resume.
Such as letters of recommendation, work examples, etc.

Please answer the following questions to help us better evaluate your application.

  1. Education

    List school name and location, years completed, course of study and any degrees earned:

  2. Other Skills and Qualifications:

  3. Please enter your employment history:

  4. Please list 3 professional references:

  5. To be completed by professionally licensed applicants only (LICSW, RN, etc.):

Fair Credit Reporting Act
Nature and Scope Disclosure

This disclosure is made in accordance with Section 606(b) of the Fair Credit Reporting Act as to the nature and scope of the investigative consumer report prepared by an outside agency for employment purposes.

Criminal Background check-State of Massachusetts
Criminal Background check-Out of State
Disabled Person Protection Commission
The Central Registry of Child Abuse/Neglect – for applicants who may work with children
RMV Driving Record
In-depth/General Employment Verification
Personal References
Educational Verification
Professional License or Credentials Verification
Equal Opportunity Employment

The Brien Center is committed to a policy of nondiscrimination and equal opportunity employment for all employees and qualified applicants without regard to race, color, religion, creed, national origin, sex, sexual orientation, genetic information, military service, age, ancestry or disability.

No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. I understand that it is the policy of this organization not to refuse to hire or otherwise discriminate against a qualified individual with a disability because of that persons need for a reasonable accommodation as required by the ADA. Those applicants requiring a reasonable accommodation to the application and/or interview process should notify Human Resources as soon as possible.

Employment Release and Privacy Statement

I hereby authorize the Brien Center to contact, obtain, and verify the accuracy of information contained in this application from all previous employers, educational institutions, and references. I also hereby release from liability The Brien Center and its representatives for seeking, gathering, and using such information to make employment decisions and all other persons or organizations for providing such information.

I understand that any misrepresentation or material omission made by me on this application will be just cause for cancellation of this application or immediate termination of employment if I am employed, whenever it may be discovered.

If I am employed, I acknowledge that there is no specified length of employment and that this application does not constitute an agreement or contract for employment. Accordingly, either the employer or I can terminate the relationship “At Will”, with or without cause, at any time, for any reason, so long as there is no violation of applicable federal or state law.

I also understand that if I am employed, I will be required to provide satisfactory proof of identity and legal work authorization within three days of being hired. Failure to submit such proof within the required time shall result in immediate termination of employment.

I also understand that my employment is contingent upon my passing of a Criminal History Background Check (CORI) and Department of Motor Vehicle Check (DMV) upon my written consent and verification of references. I also understand that the agency may conduct CORI and DMV checks during the course of my employment upon my written consent.

I also understand that I will follow all rules and policies of the Brien Center and my failure to follow the agency’s rules and policies will subject me to termination.

I understand that the Brien Center may change hours, shifts, schedules, rules and policies based upon the best interests of the agency’s ability to operate and conduct business, in accordance with the Collective Bargaining Unit, if applicable.

I also understand this it is unlawful in Massachusetts for employers to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject or criminal penalties and civil liability.

I understand that my application must be completed in full (see resume is unacceptable), submitted for a specific position, signed by myself and submitted to Human Resources.

I have read and fully understand the foregoing, and I seek employment under these conditions.

You must agree to the disclosure statement provided in order for us to accept your application.

You will receive confirmation after we have received your application.

General Description

The Clinical Care Coordinator under the direction of the Program Director, Assistant Program Directors, Clinical Care Manager and/or Nurse Care Manager will provide outreach, engagement, assessment, and person centered treatment planning for individuals engaged and enrolled in the Brien Center’s Behavioral Health community Partner (BHCP) Program. The Clinical Care Coordinator provides specialized care coordination and care management services to Enrollees. The Clinical Care Coordinator engages one on one with the Enrollee to integrate and coordinate care, support care transitions and support delivery of treatment for Enrollees with Serious Mental Illness, C-occurring disorders, and Substance Use Disorders in collaboration with the Interdisciplinary Team and BHCP staff.

Essential Job Functions

  • Under direction of the Program Director, support outreach and engagement efforts to Enrollees to provide information about the BHCP program.
  • Assist in gathering data to support the assessment process.
  • In collaboration with the BHCP Nurse Manager, Clinical Care Coordinator and BHCP staff, identify cultural and linguistic needs and preferences and deliver person-centered care based on those needs.
  • Provide community based BHCP services to Enrollees with Serious Mental Illness (SMI) and Co-occurring disorders and collaborate with the care team and staff that have expertize in SMI.
  • Continuously identify and resolve barriers to meeting goals complying with the Person-Centered Treatment Plan and report such barriers identified to the assigned care coordinator.
  • Support the Enrollee in goal achievement by scheduling follow-up contacts as needed and appropriate. Assess progress against the care plan goals and modify as needed.
  • Facilitate referrals to care, transportation and other supports to ensure that Enrollees attend appointments. Assist with transportation to needed appointments as necessary
  • Assist Enrollee in navigating the network of community based services and information.
  • Support safe transitions of care for Enrollees moving between care settings and services.
  • Facilitate communication between Enrollee or designated representative and medical, behavioral, and social service providers.
  • Attend meetings as required or requested.
  • Participate in supervision with supervisor as required.
  • Complete all required documentation in a timely and accurate manner.
  • Participate in trainings as required.
  • Assist with making reminder phone calls for appointments.
  • Other duties as assigned by Clinical Care Manager, Program Director, and Assistant Program Directors.
  • Facilitate clinical groups regarding anxiety, substance use, and other clinical areas of need.
  • Act as a Lead Coordinator and provide support and guidance to Care Coordinators as needed.
  • Model Person Centered Care and help train Care Coordinators on Person Centered Treatment plans and interventions.
  • Represent the team at ACO meetings as assigned.


  • Masters Degree in social work, psychology, counseling or other clinical concentration required.
  • Experience in community-based behavioral health support programs preferred.
  • Experience with accessing local resources, navigating health, behavioral health and/or substance use treatment systems preferred.
  • Valid driver’s license with reliable transportation and appropriately insured vehicle required.
  • Knowledge of Substance Use Disorder treatment paths including medication assisted treatment options, community resources, and knowledge of 12 Step recovery model.
  • Willingness to perceive substance use treatment and recovery through the lens of chronic disease management and holistic care.     
  • Ability to work on an interdisciplinary team
  • Experience providing person-centered care coordination and care management to adults with mental illness and substance use disorders


  • Ability to work with a wide variety of people and personalities.
  • Ability to conduct themselves professionally and represent the agency in a professional manner.
  • High regard for confidentiality and the handling of confidential information.
  • Excellent customer service and communication skills.
  • Strong motivational interviewing skills.
  • Excellent communication, documentation, time management, and organizational skills.
  • Leadership talent
  • Proficient computer skills.

Other Requirements

  • Driver’s license check (RMV)
  • Criminal Offender Record Information Check (CORI)
Location: Full time in Pittsfield, MA
Apply for this Position
Apply at: