Outreach Case Manager/Direct Care Specialist

Pittsfield, MA

**Bachelor's Degree results on higher wage** - Position is Tuesday - Saturday, 1st Shift.

Essential Job Functions

I. Direct Care:

  • Case management of assigned caseload
  • Coordination and collaboration with youths, families, residential treatment providers, clinicians and other providers regarding treatment plan development, strategies for intervention and implementation
  • Implement treatment plan and treatment strategies
  • Outreach to child/family/collateral/clinical/residential contacts that comprise the youth’s team, i.e. school, court, home, residential programs and other community agencies, etc.
  • Encourage and assist youths with enhancing natural supports and developing community connections
  • Supervise youths in after school programs, extra curricular and other community based activities as needed
  • Assist youths in attending treatment and services at the Brien Center and other relevant agencies as stated in youth’s treatment plan
  • Participate in treatment meetings for youths on assigned caseload
  • Advocate for youths and youth’s voice and choice
  • Provide transportation to family visits, meetings, appointments, activities, etc. to facilitate implementation of treatment plan

II. Administrative Duties:

  • Complete all paperwork in a timely manner
  • Participate in all relevant staff meetings, supervision and required trainings
  • Update supervisor on collateral contacts on a regular basis
  • Complete all tasks assigned which impact the organized functioning of the program

Other Responsibilities

  • Provide atmosphere conducive to enhancing mental health and recovery in keeping with human rights of youth
  • Represent the agency in a professional manner at all times
  • Report any incident(s) regarding accidents, injuries and unusual events to program supervisor
  • Flexibly respond to program scheduling needs and assist other programs when assigned
  • Availability required for on-call rotation
  • Provide transportation when necessary to facilitate treatment plan
  • Other duties as assigned by supervisor


  • High School or equivalency required; Bachelor’s in human services-related field strongly preferred
  • 2 years experience working in case-management and/or with children/adolescents and families required
  • Knowledge of WRAP curriculum preferred
  • CPR, First Aid and MAP Certified, or obtain CPR, First Aid and MAP certification within first 3 months of employment


  • Knowledge of community resources
  • Working knowledge of computers

Other Requirements

  • Able to respond flexibly to program scheduling needs
  • Support and maintain the principles and policies of the Brien Center
  • Maintain ethical and professional standards and boundaries
  • Represent the agency in a professional manner in all community contacts
  • Demonstrate commitment to the Agency’s mission and community mental health principles
  • Valid drivers license and ability to pass Driver’s License check
  • Ability to pass Criminal Offense Record Inquiry (CORI) and DEEC Background Check
  • Able to use personal vehicle for business use

Working Conditions

  • Works in office; temperature regulated
  • Facilitate groups in other community locations

Physical Conditions

  • Manual & visual dexterity; correctable.
  • Able to work or travel inside and outside as needed in varying weather conditions
  • Able to travel and work in various types of community, residential and other settings
  • Push, pull, stand, reach overhead and twist
  • Able to bend at the knees, waist and lower self to the ground or floor without assistance
  • Able to physically climb and descend stairs without assistance
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions