Family Partner -Family Resource Ctr/Northern Berk. Community Coalition

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General Description

Family Partner is a staff with lived experience assigned to the Family Resource Centers to provide supportive services to families and parents to advocate, support, educate, coach, and assist families in accomplishing their Care Plan goals and to negotiate and assist families in working with the Wraparound team and to help implement the Family Support Plan. Family Partner works closely with the Child Requiring Assistance (CRA) System.

Essential Job Functions

  • Coordinate and collaborate with providers in the family’s team regarding the Care Plan and strategies for intervention; attend all Care Plan meetings, provide input on the family and youth’s goals and update’s on the youth’s progress
  • Collaborate closely with the FRC clinician in completing the assessment and the Family Strengths and Needs Assessment (FSNA) tool
  • Deliver services in accordance with the individual action plan and the Family Support Plan  developed collaboratively by the providers and parent/caregiver in addition to the youth whenever possible
  • Engage the parent/caregiver in activities in the home and community that address goals of the youth’s Care Plan
  • Work with the Court system on Child Requiring Assistance (CRA) referrals
  • Develop a working knowledge of the CRA system
  • Assist Families in navigating the human service system and the CRA legal system
  • Assist the caregiver in meeting the needs of the youth by performing one or more of the following;  educating, supporting, coaching, modeling and/or guiding the caregiver
  • Develop and maintain policies and procedures relating to all components of consumer peer support services
  • Deliver services in the parent/caregiver’s home and community
  • Complete all paperwork in a timely manner
  • Follow policies of the FRC and the Lead Agency administering the FRC RFR.
  • Follow all policies of the Brien Center
  • Participate in Wraparound Care planning
  • Participate in all relevant staff meetings, supervision and required trainings
  • Update supervisor on collateral contacts on a regular basis
  • Complete all tasks assigned which impact the organized function of the program
  • Participate and help coordinate Milieu activities at the FRC
  • Maintain all appropriate documentation as assigned by the Brien Center and the FRC

Other Responsibilities

  • Provide atmosphere conducive to enhancing mental health and recovery in keeping with human rights of consumers
  • Promote Family and Youth voice and choice
  • Maintain required productivity levels
  • Attend all required meetings and Brien Center and FRC trainings
  • Represent the agency in a professional manner at all times
  • Report any incident regarding accidents, injuries and unusual events to program director

Flexibly respond to program scheduling needs of the parent/caregiver and youth

  • Transport clients to facilitate Care Plan
  • Provide transportation when necessary to facilitate Care Plan


  • Experience as a caregiver of a youth with special needs, preferably a youth with mental health needs and or youth experiencing issues related to Child Requiring Assistance (CRA) preferred
  • Bachelor’s degree in a human services field from an accredited university and one year of experience working with the target population is preferred


  • Excellent oral and presentation skills
  • Leadership talent and the ability to delegate effectively
  • Working knowledge of computers
  • Knowledge of community resources

Other Requirements

  • Able to respond to program scheduling and family needs on a flexible basis; this may include working after regular business hours to provide for the needs of the family
  • Support and maintain the principles and policies of The Brien Center
  • Maintain ethical and professional standards
  • Represent the agency in a professional manner in all community and caregiver contacts
  • Demonstrate commitment to the agency’s mission and community mental health principles
  • Valid US driver’s license
  • Use of personally insured automobile
  • Driver’s License check (RMV)
  • Criminal Offender Record Information check (CORI)

Working Conditions

  • Works in office; temperature regulated
  • Works at the FRCs locations including the group Milieu
  • Outreach to home and other community locations

Physical Conditions

  • Manual and visual dexterity; correctable
  • Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions
Location: Full time in North Adams, MA
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