Assistant Program Director of Residential Services

Pittsfield, MA

General Description

To assist Persons enrolled in the ACCS programs to live as independently as possible in a safe and dignified environment of their choice through the oversight of the ACCS residential teams. This management level position involves intra and inters agency staff, staff supervision and administrative duties as assigned for other teams.

Essential Job Functions

Clinical Administrative Functions:

  • Provide direct supervision to shift coordinators and  Site Supervisors and at times Direct Care Staff members
  • Participate in Clinical on-call rotation as needed
  • Conduct trainings/education
  • Oversee risk management development and implementation
  • Assess transition of care readiness and develop transitions plans within the ACCS programs, hospitals, jails, etc. 
  • Complete screening assessments, comprehensive assessments, and Treatment Plans when indicated
  • Report any incidents regarding accidents, injury or medication errors to the Quality Manager
  • Work closely with the Housing Authority and the Facilities Department at the Brien Center to ensure safety in all of the residences.
  • Ensure all sites are in compliance with DMH regulations and prepare for annual DMH inspections
  • Coordinate with DMH and Care Coordination Entities
  • Ensure staff and site leaders attend required trainings.
  • Attend all required, but not limited to, DMH/BHS/ACO collaboration meetings
  • Develop Site Safety and Emergency Relocation Plans
  • Ensure MAP compliance at all sites, this includes ensuring audits are completed
  • Teach, implement and ensure that all staff are trained in Evidence Based Practices
  • Hire and train Residential Site Supervisors  

 Administrative Responsibilities:


  • Schedule and assign staff work
  • Oversee facilities operations
  • Oversee household expenses
  • Ensure compliance with licensing regulations
  • Oversees staffing changes
  • Coordinate scheduling through ACCS team and within community support
  • Assume county wide function, i.e., training, scheduling, facilities management, Human Rights, licensing and/or substance abuse services
  • Participate in all relevant staff meetings and treatment team meetings
  • Participate in regularly scheduled supervision
  • Participate in all required DMH/Agency trainings
  • Develop and maintain relationship with community resources, which support individual’s integration


  • Serve on interagency committees
  • Represent agency at intra-agency meetings
  • Maintain work environment, reporting any hazards to Division Director
  • Communicate with the individual’s family and personal network
  • Other duties as assigned by supervisor


  • MA degree in license eligible field required
  • Independently licensed LICSW, LMHC (LCSW if waiver approved)
  • 5 years residential preferred and 2 years supervisory experience in residential programming preferably with similar population preferred


  • Basic appreciation for the challenges faced by individuals who experience mental illness.
  • Knowledge of community resources
  • Ability to write clear and concise reports incorporating observations of individual’s behavior
  • Experience in direct care work with individuals with disabilities preferably in community mental health settings
  • Experience in case coordination
  • Demonstrate an ability to establish helping relationships, which encourage independence
  • Ability to objectively advocate for individual’s needs
  • Leadership skills required delegating responsibilities to other employees and overseeing assignments
  • Ability to make independent decisions
  • Ability to assess individual’s functioning and design treatment plans
  • Clinical understanding of psychodynamics and psychopathology
  • Ability to represent individuals and agency at treatment planning meetings
  • Demonstrate an ability to work with individuals who require intense levels of supervision
  • Skills to operate a site based program, and overseeing daily operations
  • Knowledge of licensing requirements and skills to maintain those standards
  • Excellent oral & presentation skills
  • Leadership talent and the ability to delegate effectively
  • Working knowledge of computers
  • Knowledge of community resources