Program Specialist - Massachusetts Impaired Driver Program

Pittsfield, MA

Weekdays, 1st Shift! No nights, weekends or holidays! 

General Description

This position is responsible for the orientation, intake, and case management support for clients and management of site-based program and daily operations

Essential Job Functions

Direct Care

  • Conduct new client orientation and complete all intakes into MIDP
  • Provide support and case management to clients and make appropriate referrals
  • Update records including admission and discharge forms
  • Contact with local courts and probation departments to communicate participants progress/attendance and other requests as required by contract


  • Provide information to billing staff to ensure timely claims submission for services
  • Participate in all relevant staff meetings and scheduled supervision
  • Maintain safety and quality of site and report any incidents or accidents to supervisor
  • Ensure compliance with BSAS, DPH and all agency policies
  • Oversee accuracy of records and maintain record keeping standards
  • Oversee scheduling of groups and group needs
  • Communicate regularly with intake coordinators and billing department regarding programmatic paperwork specific to each department

Other Responsibilities

  • Communicate a knowledge of the process of addiction with hopefulness and respect
  • Flexibly respond to program scheduling needs and represent the agency in a professional manner in all community contacts and interagency committees


  • High School Diploma or equivalence required
  • Bachelor’s Degree in related field OR CADC/LADC strongly preferred
  • Two or more years of substance abuse treatment or counseling preferred
  • Computer literacy


  • Ability to work in a fast-paced environment
  • Ability to multi-task and work with a wide variety of people
  • Knowledge of community services
  • High level of organizational skills

Working Conditions

  • Works in office; temperature regulated
  • Able to travel to other community locations within Berkshire County
  • Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions