Case Worker - Keenan House North

North Adams, MA

Full-Time, weekdays, second shift!

General Description

Actively work with hope and optimism on behalf of the persons served  in the Co-Occurring Enhanced Residential Home to promote independence, skill building, and attainment of personal goals during their journey to recovery. Be a professional liaison between the persons served  and the best possible services available.

Essential Job Functions

  • Work collaboratively with clients to create specific short- and long-term goals with timelines. Monitor progress towards goal attainment and modify goals as necessary to enhance an individualize treatment plan to best serve the resident.
  • Collaborate and participate in meetings and service coordination with outside agencies and community supports
  • Develop a strong working relationship with medical practitioners, outpatient clinicians and other community supports.
  • Encourage and support clients in developing a natural and long-term support network.
  • Keep daily documentation of resident interactions and case management appointments.
  • Be prepared to assist with monthly reports for billing.
  • Develop  and facilitate a variety of groups to meet the needs of the residents.
  • Responsible for up to date client record management and documentation
  • Participate in weekly supervision with Clinical Director.

Other Responsibilities:

  • Respond flexibly to program scheduling needs
  • Represent the agency in a professional manner in all community contacts.
  • Work cooperatively with all internal and external customers
  • Communicate a sense of hopefulness and respect for client rights
  • Communicate effectively, understand boundaries and work as a team
  • Support and maintain the principles and policies of the agency
  • Follow all agency and program policy and procedures
  • Demonstrate a commitment to the Agency’s mission and community behavioral health principles
  • Other duties as assigned by supervisor


  • BA/BS in a related field or 3-5 years of human service experience required
  • Knowledge of community resources
  • Ability to conduct yourself professionally and manage confidential information
  • Ability to advocate program services to community members
  • Ability to communicate effectively and be organized.


  • Proficient computer skills and knowledge of Microsoft office
  • Ability to work with a wide variety of people
  • Excellent oral & presentation skills
  • Knowledge of Co-Occurring Diagnosis and recovery models

Other Requirements:

  • Ability to pass a CORI (Criminal Background check) and DMV (Department of Motor Vehicles) check
  • Drivers License and ability to use a personally insured vehicle for agency business

Working Conditions:

  • Works in office; temperature regulated
  • Facilitate groups and services in other community locations
  • Able to travel and enter various types of community and employer settings
  • Able to work or travel inside and outside as needed in varying weather conditions
  • Multiple schedules are available for position: these schedules may include evening and/or weekend hours

Physical Requirements and Conditions

  • Manual & visual dexterity: correctable
  • Lifting Maximums:  weight of grocery bags and/or laundry baskets
  • Push, pull, stand, reach overhead and twist
  • Able to bend at the knees, waist and lower self to the ground or floor without assistance
  • Able to physically climb and descend stairs without assistance
  • Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions