Program Supervisor - Community Service Agency

Pittsfield, MA

Essential Job Functions

Direct Care

  • Facilitate the development of the Care Planning Team(CPT) and convene and facilitate meetings with this team to develop a child and family centered Individual Care Plan(ICP)
  • Develop a risk management /safety plan in collaboration with the CPT, identify natural supports, assist with system navigation, family advocacy and support
  • Collaborate with the CPT to perform a complete assessment of the youth and family using various assessment tools, identify strengths and needs of the youth and family and strategies for meeting their needs
  • Collaborate with other services providers and state agencies on behalf of the youth and family
  • Work directly with the youth and family to implement elements of the Individual Care Plan, provide regular contact with the youth, family and collaterals and face to face contact with the youth and family as determined by the CPT
  • Prepare, monitor and when appropriate, modify the ICP on collaboration with the CPT
  • Identify and actively assist the youth and family to obtain and monitor the delivery of appropriate services including but not limited to medical, educational, social, and therapeutic
  • Develop a transition plan with the CPT once the youth has achieved the goals of the ICP
  • Facilitate the reviews of the ICP, convene the CPT as needed to update the ICP to reflect the changing needs of the youth and family

Administrative Duties

  • Supervision of a team of Intensive Care Coordinators
  • Development and implementation of CSA program concepts and services
  • Understand and instruct staff on all DMH/DCF/DPH rules, policies, goals and objectives
  • Assist in administrative oversight of productivity and budget issues
  • Timely completion of reports, proposals and contracts for the use by the Program Director, funding agencies and others
  • Assist with grants, including RFRs
  • Complete reports and records necessary to clinical practice
  • Participate in agency-wide programs and planning as needed
  • Consult and coordinate with other programs and agencies as needed
  • Complete all paperwork in a timely manner
  • Participate in all relevant staff meetings, supervision and required trainings
  • Complete all tasks assigned which impact the organized function of the program

Other Responsibilities

  • Provide atmosphere conductive to enhancing mental health and recovery in keeping with the human rights consumers
  • Represent the agency in a professional manner at all times
  • Report any incident regarding accidents, injuries and unusual events to the Program Director
  • Transport clients to facilitate treatment plan
  • Provide transportation when necessary to facilitate treatment plan


  • LICSW, LMHC, or PhD required
  • Five years working with children and adolescents and families in the field of mental health required
  • Strong clinical/supervisory experience required
  • Knowledge and experience in diagnostic and treatment procedures
  • Skill and experience in clinical supervision as a teaching tool
  • Ability to transmit knowledge to others through an educational liaison
  • Knowledge of community mental health systems and community resources


  • Excellent oral and presentation skills
  • Leadership talent and the ability to delegate effectively
  • Working knowledge of computers
  • Knowledge of community resources

Other Requirements

  • Able to respond to program scheduling needs on a flexible basis
  • Support and maintain the principles and policies of The Brien Center
  • Maintain ethical professional standards
  • Represent the agency in a professional manner in all community caregiver contacts
  • Demonstrate commitment to the agency’s mission and community mental health principles
  • Valid US driver’s license
  • Use of personally insured automobile
  • Driver’s License Check(RMV)
  • Criminal Offender Record Information check(CORI)
  • Meets all credentialing requirements