Shift Coordinator - Community Services - 2nd Shift

Pittsfield, MA

General Description:

Responsible for oversight of evening shifts including: site operations, staffing, internal audits, compliance with external audits, staff development, consultation, supervision, documentation requirements, site beautification and participate in implementation of individual action plans for person’s served.  Work as a member of a team to provide opportunities for individuals while displaying hope and optimism.

Essential Job Functions:

  • Provide supervision, auditing, modeling and consultation to recovery facilitators on second and third shifts at each site (evening and overnight supervisors will float to each site)
  • Coordinate and collaborate with Residential Nurses regarding all site specific transitions of individuals including admissions or discharges from GLE, CSU, jail, nursing homes, hospitals, etc.
  • Manage call-outs on all shifts and consult with Program Managers or Clinical On-call as needed.
  • Coordinate staff schedules for all sites including staff/program reassignment and duties.
  • Monitor and insure completion of all medication and communication forms for next day appointments.
  • Monitor and update all person served records as required.
  • Monitor and maintain compliance of clinical records, including all MSDP and DMH standards.
  • Maintain work environment, manage and report hazards to supervisor and/or Facilities Manager.
  • Monitor and review all program’s required certifications, inspections and reports monthly, i.e. all staff certifications, MAP/DPH and DMH licenses, Occupancy Permits, furnace and hot water heater inspections, fire extinguishers, smoke alarms and fire drills.  Report findings to Program Manager in writing.
  • Report any facilities related issues to Facilities Manager.  Follow up to insure facilities issues are corrected.
  • Conduct medication auditing on a monthly basis. Report findings to Program Manager or designee in writing. 
  • Conduct review and accounting of all funds on hand i.e. individual’s spending money, petty cash on a monthly basis.  Report findings to Program Manager or designee in writing.
  • Insure evening programming is active and within the scope of wellness and recovery principles.

Other Responsibilities:

  • Assist person served with medication administration as needed. 
  • Provide supervision to support MAP policy.
  • Provide direct supervision to staff as assigned.
  • Review and document person served progress towards goals
  • Work in a Recovery Facilitators capacity as necessary to provide adequate staff or respond to a clinical need.
  • Participate in all relevant staff meetings, recovery team meetings, scheduled supervision and interagency meetings
  • Serve on interagency committees
  • Keep supervisor well informed and updated on all house activities daily
  • Report any incidents regarding accidents, injury or medication errors to your supervisor and complete all corresponding                                                                                                                                                                                                               documentation.
  • Oversee accuracy of records and maintain record keeping according to DMH and MSDP standards.
  • Communicate a sense of hopefulness and respect
  • Flexibly respond to program scheduling needs
  • Represent the agency in a professional manner in all community contacts and interagency committees
  • Successfully complete and maintain MAP, CPR and First Aid certifications
  • Maintain all standards of confidentiality.


  • Associates or Bachelor’s degree in related field or four years of experience in related field
  • Knowledge of community resources
  • Knowledge of licensing requirements and skills to maintain those standards
  • Ability to make independent decisions based on defined recovery goals.
  • Leadership skills required to supervise and delegate responsibilities to other employees, students and volunteers and oversee assignments.
  • Proficient computer skills in using web based e-mail and ability to data enter information into spreadsheets and word processing documents
  • Ability to supervise, evaluate and motivate staff
  • Ability to work a flexible schedule
  • Ability to multi-task and deal with a wide variety of people
  • Ability to pass a Criminal Background Check (CORI) and Driver Background Check (DMV)


  • Ability to work independently
  • Ability to employ time management skills

Working Conditions:

  • Works in office; housing type environment: temperature regulated
  • Able to work or travel to various locations

Physical Requirements and Conditions:

  • Manual & visual dexterity; correctable
  • Lifting Maximums:  weight of grocery bags and/or laundry baskets
  • Push, pull, stand, reach overhead and twist
  • Able to bend at the knees, waist and lower self to the ground or floor without assistance
  • Able to physically climb and descend stairs without assistance Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.