Care Navigator - Child and Adolescent Outpatient

Pittsfield, MA

Weekdays - 1st Shift! No nights, weekends or holidays!

General Description

The Care Navigator under the direction of the Program Director of Child and Adolescent Services  will provide outreach, engagement, assessment, and person centered treatment planning for outpatient clients. The Care Navigator provides specialized care coordination and care management services to outpatient clients. The Care Navigator engages in one on one services with the client to integrate and coordinate care, support care transitions and support delivery of treatment for clients with Serious Mental Illness, Co-occurring disorders, and Substance Use Disorders in collaboration with Brien Center outpatient programs.

Essential Job Functions

  • Under direction of the Program Director, the Care Navigator will support outreach and engagement efforts to new outpatient clients following intake conducted by the Urgent Care Coordinator
  • Assist in gathering data to support the assessment process
  • Help to identify cultural and linguistic needs and preferences and deliver person-centered care based on those needs.
  • Provide community based services to clients with Serious Mental Illness (SMI) and Co-occurring disorders under the supervision of the Program Director and respective Division Director (or designee)  
  • Continuously identify and resolve barriers to meeting goals complying with the Person-Centered Treatment Plan  
  • Help to facilitate therapeutic groups, as needed, to serve clients. Supervision of group facilitation will be conducted by the Program Director 
  • Support the client in goal achievement by scheduling follow-up contacts as needed
  • Evaluate progress towards treatment plan goals and modify as needed.
  • Facilitate referrals to care, transportation and other supports to ensure that clients attend appointments. Assist with transportation to needed appointments as necessary
  • Assist client in navigating the network of community based services and information.
  • Support safe transitions of care for clients moving between care settings and services.
  • Facilitate communication between client or designated representative and medical, behavioral, and social service providers.
  • Attend meetings as required or requested.
  • Participate in supervision with supervisor as required.
  • Complete all required documentation in a timely and accurate manner.
  • Participate in trainings as required.
  • Assist with making reminder phone calls for appointments.
  • Other duties as assigned by the Program Director


  • Bachelor’s degree in health-related field or behavioral health field preferred.
  • Experience in community-based behavioral health support programs preferred.
  • Experience with accessing local resources, navigating health, behavioral health and/or substance use treatment systems preferred.
  • Valid driver’s license with reliable transportation and appropriately insured vehicle required.
  • Knowledge of Substance Use Disorder treatment paths including medication assisted treatment options, community resources, and knowledge of 12 Step recovery model.


  • Must demonstrate ability to work with diverse communities and support diversity, equity and inclusion initiatives
  • Ability to perceive people in the context of the Stages of Change Model of behavior change.
  • Willingness to perceive substance use treatment and recovery through the lens of chronic disease management and holistic care.
  • Ability to work with a wide variety of people and personalities.
  • Ability to conduct themselves professionally and represent the agency in a professional manner.
  • High regard for confidentiality and the handling of confidential information.
  • Excellent customer service and communication skills.
  • Strong motivational interviewing skills or willing to learn
  • Proficient knowledge of computers and electronic health record system