Intake Specialist - Community Behavioral Health Center (CBHC)

Pittsfield, MA

All days and shifts!

General Description

Provide behavioral health intakes for individuals accessing CBHC services.  Complete appropriate referrals following the intake.

Essential Job Functions

  • Over the course of 1-2 sessions gather needed demographics, perform a brief risk assessment, complete diagnostic mental health/substance use assessments and explore treatment options including referral (as needed) to
    • ESP will be utilized if the client indicates they are a risk to self or others on the risk assessment
    • Child and Adolescent Clinician or Adult Clinician for urgent care or routine outpatient
      • individual and or family psychotherapy
      • therapeutic groups
    • psychiatry intake appointment for medication evaluation
    • For youth: specialized outpatient programs (e.g. CSA, IHT, IHBS, TM, school based services, for youth)
    • For Adults: Specialized programs ( e.g.  DBT, IOP for SUD, Anger Management)
  • Maintain client records, completing all necessary paperwork in a timely manner
  • Coordinate treatment components and communicate with all collateral agents
  • Ensure billing of third party for all relevant interventions.
  • Provide Intake in outreach or home based settings as needed
  • Complete intakes for both scheduled individuals, as well as walk-ins during designated times

Other Responsibilities

  • Participate in regularly scheduled supervision
  • Attend required meetings and agency trainings
  • Other duties as assigned by supervisor


  • Bachelors degree in a related Human Services field required
  • One year post degree experience preferred
  • Diagnostic and treatment knowledge and skill
  • Knowledge of the dynamics of mental health/substance abuse treatment, intervention and education


  • Must demonstrate ability to work with diverse communities and support diversity, equity and inclusion initiatives
  • Ability to work on interdisciplinary team
  • Excellent oral and presentation skills
  • Proficient knowledge of computers and electronic health record system

Other Requirements

  • Must be able to pass a CORI and RMV check
  • Support and maintain the principles and policies of the agency
  • Flexibly respond to program scheduling needs
  • Communicate a sense of hopefulness and respect for consumer rights
  • Encourage independence
  • Represent the agency in a professional manner in all community contacts
  • Demonstrate a commitment to the agency’s mission and community mental health principles

 Working Conditions

  • Works in office; temperature regulated
  • May work in outreach settings including clients homes, hospitals, other agency locations

Physical Conditions

  • Manual and visual dexterity; correctable
  • Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions