Crisis Triage Coordinator

Pittsfield, MA

Full and Part-Time - Weekends may be required!!

General Description

This position is responsible for managing incoming calls, maintaining oncall schedules, and providing additional support to the Acute Care Services staff.

Essential Job Functions

  • Triage incoming calls.
  • Dispatch clinicians as needed.
  • Schedule crisis/urgent care appointments.
  • Obtain Section 12’s as needed.
  • Maintain on-call schedules.
  • Implement/monitor pilot programs (with administrative assistant).

Qualifications

  • Bachelor’s degree in relevant field required
  • Previous reception/office support experience required; preferably in a medical office
  • Basic computer and data entry skills
  • Ability to interact well with the public and work with a wide variety of people
  • Ability to handle multiple tasks
  • Ability to work and prioritize tasks appropriately and work well independently
  • Ability to answer phones professionally and manage multiple phone lines
  • Ability to conduct and present themselves professionally
  • High regard for professionalism and confidentiality

Skills

  • Excellent oral & presentation skills
  • Leadership talent and the ability to delegate effectively
  • Working knowledge of computers
  • Knowledge of community resources

Working Conditions

  • Works in office; temperature regulated
  • Facilitate groups in other community locations

Physical Conditions

  • Manual & visual dexterity; correctable
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  



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