Crisis Triage Coordinator

Full and Part-Time - Weekends may be required!!

General Description

This position is responsible for managing incoming calls, maintaining oncall schedules, and providing additional support to the Acute Care Services staff.

Essential Job Functions

• Triage incoming calls.
• Dispatch clinicians as needed.
• Schedule crisis/urgent care appointments.
• Obtain Section 12’s as needed.
• Maintain on-call schedules.
• Implement/monitor pilot programs (with administrative assistant).

Qualifications

• Bachelor’s degree in relevant field required
• Previous reception/office support experience required; preferably in a medical office
• Basic computer and data entry skills
• Ability to interact well with the public and work with a wide variety of people

• Ability to handle multiple tasks
• Ability to work and prioritize tasks appropriately and work well independently
• Ability to answer phones professionally and manage multiple phone lines
• Ability to conduct and present themselves professionally
• High regard for professionalism and confidentiality

Skills

• Excellent oral & presentation skills
• Leadership talent and the ability to delegate effectively
• Working knowledge of computers
• Knowledge of community resources

Working Conditions

• Works in office; temperature regulated
• Facilitate groups in other community locations

Physical Conditions

• Manual & visual dexterity; correctable
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

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