Crisis Triage Coordinator

Pittsfield, MA

Full-Time and Part-Time - Mid-Shift and 2nd Shift! No weekends! 

General Description

This position is responsible for managing incoming calls, maintaining oncall schedules, and providing additional support to the Acute Care Services staff.

Essential Job Functions

  • Triage incoming calls.
  • Dispatch clinicians as needed.
  • Schedule crisis/urgent care appointments.
  • Obtain Section 12’s as needed.
  • Maintain on-call schedules.
  • Implement/monitor pilot programs (with administrative assistant).


  • Bachelor’s degree in relevant field required
  • Previous reception/office support experience required; preferably in a medical office
  • Basic computer and data entry skills
  • Ability to interact well with the public and work with a wide variety of people
  • Ability to handle multiple tasks
  • Ability to work and prioritize tasks appropriately and work well independently
  • Ability to answer phones professionally and manage multiple phone lines
  • Ability to conduct and present themselves professionally
  • High regard for professionalism and confidentiality


  • Excellent oral & presentation skills
  • Leadership talent and the ability to delegate effectively
  • Working knowledge of computers
  • Knowledge of community resources

Working Conditions

  • Works in office; temperature regulated
  • Facilitate groups in other community locations

Physical Conditions

  • Manual & visual dexterity; correctable
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.