$7,000 SIGN-ON BONUS!

FLSA Status: Exempt Reports To: SVP of Service Operations Department: Acute Care Services

Position Summary:

The Division Director of Acute Services provides leadership and oversight for the Acute Services Division, including the implementation and management of the Community Behavioral Health Center (CBHC), 24/7 Emergency Services (ES), and Crisis Stabilization programs. The Director ensures the delivery of integrated, high-quality, and evidence-based services across mental health, substance use, and crisis intervention programs. This role will lead efforts to provide community-based alternatives to emergency department visits and inpatient hospitalization through innovative, flexible, and client-centered care.

Essential Job Functions:

Clinical and Administrative Leadership:

• Directs the clinical operations of the CBHC and 24/7 ES programs, ensuring the integration of mental health and substance use treatment services.
• Oversees the Adult Mobile Crisis Intervention (AMCI) and Youth Mobile Crisis Intervention (YMCI) teams, ensuring rapid crisis response, safety, and stabilization for individuals experiencing behavioral health crises.
• Supervises clinical staff, including social workers, counselors, and crisis intervention teams, promoting professional development and service excellence.
• Collaborates with
  • Senior leadership and other directors to ensure optimal treatment coordination across divisions/programs for members served
  • the Medical Director and Director of Nursing (DON) to integrate evidence-based treatment protocols, ensuring that care is delivered in accordance with best practice standards.
• Manages the Adult Community Crisis Stabilization (CCS) program, which provides secure, structured crisis stabilization and treatment as an alternative to inpatient hospitalization.

Community Behavioral Health Center (CBHC) Program Development:

• Leads the development and ongoing operations of the CBHC, which serves as an entry point for clients to receive mental health and substance use treatment, including routine appointments, urgent care, and 24/7 community-based crisis intervention.
• Implements services that provide same-day access to intake, assessment, urgent crisis treatment (including medications), and drop-in treatment for individuals of all ages.
• Coordinates telehealth services and ensures flexible service delivery across various locations (e.g., home, school), to meet client needs.
• Develops peer support programs and facilitates care coordination for individuals, including those involved with the justice system or in the care of the Commonwealth.
• Ensures the availability of comprehensive services for children, families, and older adults, providing evidence-based and evidence-informed treatment models.

Program Management and Development:

• Manages the operations of the Adult Mobile Crisis Intervention (AMCI) and Youth Mobile Crisis Intervention (YMCI) programs, ensuring that they deliver timely crisis assessment and stabilization to individuals at risk of harm.
• Directs the Adult Community Crisis Stabilization (CCS) program, ensuring that clients receive personalized care management, psychiatric evaluations, peer support, and access to community resources.
• Collaborates with local law enforcement to coordinate interventions for individuals in crisis, promoting effective, compassionate care and reducing the reliance on police intervention.
• Monitors program performance metrics, including staff utilization, client outcomes, and budget adherence, ensuring that the division meets its service delivery goals.

Strategic Collaboration and Community Engagement:

• Builds and maintains partnerships with internal departments, community agencies, schools, and law enforcement (including police co-response staff) to coordinate services and expand outreach.
• Represents the organization at community forums, task forces, and collaborative meetings to promote mental health awareness and support community health initiatives.
• Facilitates the integration of CBHC services with broader community-based programs, ensuring that individuals with complex behavioral health needs receive coordinated care.

Quality Improvement and Compliance:

• Ensures compliance with regulatory and accreditation standards for all programs within the division, conducting regular audits, chart reviews, and staff evaluations.
• Leads quality improvement initiatives aimed at enhancing service delivery, patient safety, and staff development.
• Identifies and addresses staff training needs, organizing ongoing professional development to meet the demands of the CBHC, AMCI, YMCI, and CCS programs.
• Oversees serious incident reviews, state agency notification of serious incidents,  and resolves client complaints in line with organizational policies.

Supervisory Responsibilities:

• Supervises clinical and administrative staff within the Acute Services division, including direct oversight of the CBHC, AMCI, YMCI, and CCS teams.
• Delegates tasks and responsibilities to ensure that day-to-day operations run smoothly and in alignment with strategic goals.
• Conducts annual staff evaluations and quarterly performance reviews, ensuring staff meet program standards and organizational expectations.
• Reviews ongoing use of overtime and other expenditures to ensure adequate staff coverage and develops action plans with executive leadership to reduce costs and stay within the fiscal year budget
• Recruits needed staff across MCI/CCS/Core CBHC by coordinating efforts with Human Resources and Marketing Department

Qualifications:

• Master’s or PhD in Social Work, Psychology, Counseling, or a related field.
• Independent License (LICSW, LMHC, PhD) required.
• Minimum of five years of supervisory experience in community mental health services, with a focus on crisis intervention, program management, and integrated care.
• Proven experience in managing complex, multi-disciplinary teams and developing client-centered programs.

Skills:

• Strong leadership and communication skills, with the ability to manage diverse teams and collaborate across departments.
• Expertise in crisis intervention, community-based mental health services, and substance use treatment.
• Proficiency in program development, budgeting, and strategic resource allocation.
• In-depth knowledge of community health resources and regulatory compliance.

Working Conditions:

• Primarily office-based with the flexibility to travel to various community locations as needed.
• Participation in the agency's on-call rotation is required to support program needs.