Program Director of Care Coordination - Community Partners

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General Description:

The Brien Center’s Program Director of Care Coordination will provide leadership and management of the Brien Center’s Behavioral Health (BH) Community Partner (CP) Program. He/she will work under the direction of the Vice President for Service Operations with responsibility for policy, program and operational management of the BH CP program and the business model that sustains the CP program.  In this role, the Director will ensure that staff effectively outreach, engage and deliver care management services to individuals who are assigned to the Brien Center through the BH CP program. The Director will maintain a strong relationship with Accountable Care Organizations (ACOs) and will be responsible for cultivating that relationship as a key aspect of the BH CP program success. The individual will also be responsible for forming and managing relationships with other BHCPs, primary care physician practices, EOHHS (Executive Office of Health and Human Services) and other Brien Center programs

Essential Job Functions

  • Administrative:
  • Manages Behavioral Health Community Partners (BH CP) program including overall operations, staffing, spending , policy, program and stakeholder management
  • Ensure program operates in compliance with contractual obligations, service delivery standards and adheres to agency policy and procedures. Completes all needed reports and works with finance and administrative staff and VP of Administration & Finance to complete budget narratives and budgets and reporting for EOHHS.
  • Works closely with VP of Service Operations and VP of Administration and Finance to manage the overall Brien Center BH CP budget, including but not limited to achieving enrollee engagement targets. Monitors monthly qualifying activities and associated monthly revenue targets as well as staffing patterns. Creates, implements and measures correction plans if staff are not meeting expectations with regard to patient outreach, engagement, completion of care plans and the delivery of care management services.
  • Coordinates with EOHHS account manager to complete needed budget revisions, participation plans and other documents required for contractual obligations
  • Provides guidance and budgetary oversight of Technical Assistance vendor enlisted to assist BHCP
  • Coordinate QI activities specific to BH CP, promoting collaboration across social work and nursing disciplines
  • Meets on a regular weekly basis or as needed with Vice President of Service Operations. Provides regular written updates on critical management issues relating to BH CP operations
  • Coordinates program support and needs with administrative department managers  (finance, billing, IT, facilities)
  • Coordinates with Technical Assistance (TA) Consultant on TA projects as needed
  • Meet on a regular basis with primary ACO managers to ensure contract compliance , adequacy of workflow and care review processes are functioning as needed

B.  Supervisory

C. Coordination and Consultation:

  • Direct Service:
  • Assists with engaging and enrolling candidates for the BH CP program at Brien Center outpatient sites and in community locations including candidate residences
  • Participates in interdisciplinary care team meetings and staff meetings weekly
  • Handles crisis situations of enrollees and other crises as required

The description above represents the most significant duties of this position but does not exclude other occasional work assignments not mentioned, the inclusion of which would be similar to those outlined above.


  • Master’s degree in behavioral health services field; must be independently licensed in Massachusetts
  • A minimum of five years-related managerial experience in a supervisory capacity
  • Applicable knowledge and experience in health, behavioral health, managed care and human services continuums
  • Highly organized with strong management skills, able to evaluate and control complex delivery systems
  • Ability to manage in a politically and programmatically complex environment


  • Knowledge and skill in diagnostic and treatment procedures
  • Knowledge of individual, family and group dynamics.  Extensive knowledge of the dynamics of human behavior and of psychological theories
  • Skill and experience in clinical supervision as a teaching tool. 
  • Excellent communication & presentation skills
  • Excellent staff management and skills to promote productivity
  • Leadership talent and the ability to delegate effectively
  • Working knowledge of computers
  • Ability to handle psychiatric emergencies and to intervene in a clinically indicated way.
  • Knowledge of community resources

Working Conditions

  • Works in community and office-based locations; temperature regulated
  • Works on-site with staff at least 80%

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Location: Full time in Pittsfield, MA
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